Refund policy

SHIPPING AND RETURN POLICY

1. SHIPPING POLICY

1.1. Where We Ship
We ship to all locations within India. We also provide international shipping with various
shipping options available based on your preferences.
1.2. Shipping Carrier
Ark and Arts (“A&A”) primarily ships domestic orders through reputable logistics
providers like [.] and [.]. However, suppliers shipping directly may opt for alternative
shipping methods. International orders are shipped exclusively via [.] and [.] for reliable
and efficient delivery. The tracking details and carrier information associated with your
order will be provided in your shipment confirmation email / SMS / WhatsApp as per
suitability.
1.3. Shipping Rates
(i) India
We offer free shipping all over India. In respect of the products shipped within
India, displayed prices are all-inclusive, covering taxes and duties. Cash on
delivery method is not available for any domestic orders within India.
(ii) International
Shipping costs will vary depending on the item purchased, as well as mode of
payment and delivery location. The final shipping cost for your order will be
communicated to you in the best possible way within twenty-four (24) to fortyeight (48) hours of receiving your confirmed order. Cash on delivery payment
method is not available for any international orders.
(iii) Please get in touch with our concierge at [.] or write to us at [.] for details on cost
effective international shipping.
1.4. Shipping Time
(i) Please note that lead times for processing may vary for each product, as some are
ready to ship while others are made to order. For specific lead time information,
kindly refer to the product details section.
(ii) Items in stock and ready for shipping from our warehouses are usually processed
within three (3) business days.
(iii) For custom commissions, kindly get in touch with our concierge at [.] or write to
us at [.].
(iv) Once your order is dispatched, orders will be delivered between ten (10) to fifteen (15) business days.
1.5. Taxes And Custom Duties for Indian Customers
Product prices displayed are inclusive of all taxes and duties.
1.6. Taxes And Custom Duties for International Orders
(i) For orders shipped outside India, duties and taxes applicable are borne by the
recipient and directly paid to the respective authorities.
(ii) Cross border orders are shipped to the recipients on a DDU (Delivery Duty Unpaid)
basis.
(iii) Our logistics service partners may help you with the process of performing all the
documentation and duty / taxes / any other levy for some nominal charge. Payment
of these at the time of delivery is necessary to pursue your order from customs on
arrival. For more information, please write to us at [.].
1.7. Charges for Shipping
We prioritize partnering with top-tier service providers to ensure your goods reach you
safely and promptly. Due to the dynamic nature of each product, shipping costs may vary
based on the destination, dimensions, and fragility of your order.
1.8. Additional Shipping Fees
Typically, our transparent pricing covers all associated charges. However, in exceptional
cases such as handling oversized items or specialized delivery services, additional
charges may apply due to the expertise and equipment required.
1.9. Request For an Estimate on Transportation Costs
If you require a transportation quote, you will need to provide your address and zip / pin
code to our team via email at [.]. We aim to get back to you with an estimate in next
twelve (12) to fourteen (14) working hours.
1.10. Insurance
(i) A&A insures each purchase during the time it is in transit until it is delivered to
you.
(ii) We require a signature for any order delivered, at which point the responsibility for your purchased goods passes on to you.
(iii) We kindly request the domestic recipients to provide us photos and a clear
unboxing video within twenty-four (24) to forty-eight (48) working hours of
receiving your order(s) in the event of the product being damaged / destroyed /
incorrect / partially missing. We also request you to promptly email us your order
number, and shipment tracking details, along with photos and videos of the issue
within twenty-four (24) to forty-eight (48) hours of receiving your order.
(iv) If the packaging appears tampered or damaged, please refrain from accepting the package.
(v) If you’ve designated a recipient other than yourself for delivery, you hereby
acknowledge that their signature, or that of anyone at the delivery address,
constitutes evidence of delivery and fulfilment by A&A.
1.11. Important Information
(i) Order fulfilment times are calculated post order confirmation by A&A.
(ii) Please note that estimated delivery times are provided as a guide and begin from
the date of dispatch. Any delays caused by the destination customs clearance
processes are beyond A&A’s control for which A&A shall not be held responsible.
(iii) We are unable to redirect orders once items have been dispatched.
(iv) All orders require a signature upon receipt / arrival at the recipient’s address.

2. Returns

(i) We accept returns only in case of damages in-transit or manufacturing defects
intimated to us as per Clause 1.10 (iii) herein above. You hereby acknowledge that
the products listed on arkandarts.in are works of art and may contain imperfections
which reflect the unique and innate character of the art piece and the same may not
be construed as damaged or distorted.
(ii) Items are returnable only if unused, in the state you received it, and / or in the
original packaging (only for domestic deliveries within India).
(iii) No returns/ refunds are applicable for orders shipped outside India.
(iv) Items purchased at discounted prices cannot be returned.
(v) Custom made / customised / commissioned items cannot be returned.
(vi) Product return requests must be initiated within twenty-four (24) to forty-eight (48)
hours.
3. Cancellation
(i) Please specify the reason for your return in the email, along with your order details.
(ii) Once shipped, orders cannot be cancelled. In exceptional cases, please contact our
concierge at [.] or email us at [.] to discuss cancellation options.
(iii) Orders for “Made to Order” products cannot be cancelled once the order is
confirmed.
(iv) All costs of return shipping need to be borne by the purchaser (unless the order
received is defective).
4. Incorrect / Damaged / Defective Items
(i) Please inspect the shipment externally upon delivery to your doorstep. This ensures
you receive the correct products and helps prevent any potential damage or
discrepancies.
(ii) In the unfortunate event of any damages, missing parts, or receiving incorrect
items, kindly follow the instructions provided under Clause 1.10 (iii) herein above.
(iii) We are happy to replace or refund in store credits for any defective items.
5. Returning A Gift
(i) We are very sorry that your gift did not work for you. Please email us at [.] for
assistance in returning the item.
(ii) Unfortunately, store credit cannot be issued for returned gift items. However, we're
happy to facilitate a gift exchange for another item of your choice.
6. Refunds
(i) We will process all the refunds and / or provide credits after the returned goods
have been received in original condition and packaging. The value of your order
will be refunded, excluding the costs for shipping and handling each way, within
fifteen (15) working days after we acknowledge the receipt and confirmation of the
condition of the returned goods.
(ii) To return / refund an item, please write to us at [.]. Alternatively, please call our
concierge at [.] or request a call back within office hours (11:00 AM to 6:00 PM -
Monday to Friday)
7. Important Information
(i) Products purchased under any promotional offer or discounted scheme cannot be
exchanged.
(ii) Credit Note will be valid for six (6) months from the date of issue. You can use this
credit note for the purchase of same or higher value.
(iii) Modification of Terms and Conditions and other policies of A&A including this
Shipping, and Return / Cancellation / Refund Policy –
A&A may at any time modify the End User License Agreement or other policies
without any prior notification to you. Management decision of A&A would be the final
subsequent to any modification of the said policies. In the event the modified policies
or any part of it is not acceptable to you, you should discontinue using A&A’s service.
However, if you continue to use the service, you shall be deemed to have agreed to
accept and abide by the modified policies.