Terms of service

These Terms and Conditions (“T&C”) are an electronic record generated by a computer system and do not require physical or digital signatures. These T&C are published in accordance with applicable Indian laws governing access and use of arkandarts.in (“Platform”).

Welcome to M/s A&A (“A&A” / “We” / “Our” / “Us”). The Platform provides an online marketplace for Users to access curated premium and luxury products and services.

1. Use of Site

1.1 Business Details

A&A is a sole proprietorship registered as a Micro Enterprise (Udyam Registration No. UDYAM-WB-10-0174582), having its registered address at:

619 Lake Gardens. First Floor, Above Lake Gardens Post Office
Kolkata – 700045, West Bengal, India.

The Site is intended for personal, non-commercial use only.

1.2 Acceptance of Terms

By accessing, browsing, logging in, or using the Site, you agree to be bound by these T&C and all related policies including:

  • Privacy Policy
  • Shipping Policy
  • Cancellation, Refund & Return Policy

If you do not agree, please do not use the Site.

1.3 Modification of Terms

A&A reserves the right to modify these T&C at any time without prior notice. Continued use of the Site constitutes acceptance of updated terms.

2. Privacy Policy

A&A may collect personal information including:

  • Name, email, phone number
  • IP address
  • Shopping preferences
  • Transaction details

This data is used for order processing, marketing research, customer service improvement, and order communication. Users may opt-out of promotional communication at any time.

3. Your Account

  • Site use is restricted to individuals above 18 years of age.
  • You are responsible for maintaining account confidentiality.
  • You are responsible for all activities under your account.
  • A&A may suspend or terminate accounts at its discretion.

4. Platform for Transaction

The Site operates as an online marketplace platform. A&A facilitates transactions between Buyers and Sellers but is not a party to contractual agreements between them.

  • Pricing, shipping, and warranties are determined by Sellers.
  • A&A is not responsible for disputes between Users.
  • Orders may be cancelled at Seller’s discretion.

5. Product & Service Information

  • Product descriptions are provided on a best-effort basis.
  • Images are indicative and may differ from actual product.
  • Errors in pricing or availability may be corrected without notice.

6. Product Use

Products are intended for personal or professional use only and may not be resold. Manufacturing defects are the responsibility of the respective Seller or Manufacturer.

7. Recommendations

Any recommendations displayed on the Site are for informational purposes only and do not constitute endorsement by A&A.

8. Pricing & Payment

  • Prices may be corrected in case of technical errors.
  • Payments are processed through secure gateways.
  • If an order is cancelled after payment, refunds will be processed.

9. Availability

Product availability is subject to change without prior notice. Orders may be cancelled if products become unavailable.

10. Cancellation, Refund & Returns

Please refer to our Cancellation, Refund & Return Policy for detailed information.

11. Shipping & Delivery

  • Dispatch timelines vary depending on product type.
  • Delivery timelines may be affected by unforeseen circumstances.
  • International deliveries may be subject to customs delays.

12. Chat / Call Functionality

  • Chat services are provided at A&A’s discretion.
  • Communication may be stored for quality purposes.
  • Users must not transmit unlawful or abusive content.

13. User Content

Users are solely responsible for any content uploaded or transmitted via the Site. Content must not:

  • Infringe intellectual property rights
  • Contain unlawful or offensive material
  • Include malicious software or harmful code

A&A reserves the right to remove violating content.

14. Intellectual Property Rights

All trademarks, logos, content, text, graphics and materials on the Site are the property of A&A or respective licensors and are protected under Indian copyright and trademark laws.

15. Limited License

Users are granted a limited, non-exclusive, non-transferable license to access and use the Site for personal, non-commercial purposes.

16. Representations & Warranties

The Site is provided on an “AS IS” basis without warranties of any kind.

17. Disclaimer & Limitation of Liability

A&A shall not be liable for indirect, incidental, or consequential damages arising from use of the Site.

18. Third-Party Links

The Site may contain links to third-party websites. A&A is not responsible for third-party content or policies.

19. Termination

A&A may suspend or terminate access to the Site at its discretion.

20. Indemnity

Users agree to indemnify and hold harmless A&A against claims arising from misuse of the Site or violation of these T&C.

21. Governing Law & Jurisdiction

These T&C shall be governed by the laws of India. Courts at Kolkata, West Bengal shall have exclusive jurisdiction.

22. Site Security

Users must not attempt to breach Site security or misuse platform functionality.

23. General Provisions

  • If any provision is deemed invalid, remaining provisions remain effective.
  • Failure to enforce any clause does not constitute waiver.
  • Headings are for convenience only.

24. Contact Information

Customer Service Desk
Email: enquiry@arkandarts.in
Phone: +91-9830199870